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Telephone/Email/Videoconference Advice during COVID-19


young girl drinking coffee waving to laptop on video meeting

Effective March 12, 2020:


“To minimize the risk of exposure to the COVID-19 virus and to ensure continuation of care if a patient or physician self-isolates, the Ministry of Health has activated Health Service Code (HSC) 03.01AD. 03.01AD can be used to bill for providing advice via telephone, email, and videoconference including virtual care.


Email and videoconference systems must be in compliance with the CPSA guidelines on secure electronic communication and when the physician/clinic has submitted a Privacy Impact Assessment for this service acceptable to the Office of the Privacy Commissioner of Alberta.


Regular landlines and cell phones can be used to provide advice.

Please note this new code does not apply ONLY to covid-19."


See the following link for all details:


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